Hp photosmart a6167/20/2023 Please keep me posted for any further questions.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. You need to contact HP phone support to explore the service options for your HP printer. Once you have performed the above steps, please download and install the drivers from this link: Hope this fixes the issue and if the issue repeats then it calls for a service of the printer. Select Apply and OK on the Print Server Properties windows.If you see it click on it and click Remove at the bottom. Open up the run command with the "Windows Key + R" key combo.If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features.Please follow the below steps to uninstall from the root level: At times due to a driver issue, the few colors may not print. I suggest you to uninstall and reinstall the printer drivers. I read that the status report and quality report comes out fine but the MS Word documents do not print anything and pdf files come out gray. I sincerely hope this fixes the you for attempting the steps and replying to me. Have you replaced both of them, let me know. NOTE: This printer uses black and a Photo black cartridge too. Connect the printhead back into the printer.Do not scratch the electrical contacts on the printer or any other surface.įigure : Do not touch the electrical contactsįigure : Clean the electrical contacts inside the printer Do not touch the copper-colored electrical contacts.Do not wipe up and down or side to side, as doing so can damage the print. As the wipes become dirty, discard the used wipes and open new ones. Wipe from the top to the bottom of the electrical contacts, in one direction only. Use these wipes to clean the electrical contacts inside the printer.The replacement printhead assembly comes with pre-moistened wipes. Clean the electrical contacts inside the printer. For successful printhead assembly replacement, it is important to get the electrical contacts inside the printer as clean as possible.Lift the printhead to remove it from the carriage.Lift the latch handle on the carriage until it stops.I suggest you to clean the printhead manually and check if that helps: You have done a commendable job in troubleshooting. But Word documents are blank and PDF files are light gray. The printer prints black lines on the test page. I read that the alignment page shows that the ink levels are good and the last box is empty. This has never happened before and the issue only started happening after red went low and then black but I changed them you so much for replying with the information. I shook the ink and I hear its full I toucched the bottom to see if its dried out and its not. IT even prints the black lines around the test page ink level pics but when I print a word document it s blank. I did print alignment, print test and it prints from left to right black full, red full, blue 75% full yellow 80% full and the last box is empty yet I changed the XL and on the reader for ink levels its full. ![]()
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